Terms and Conditions for No Hidden Fees – Transparent, Upfront Pricing Guarantee
Scope: This guarantee applies to all services provided by Atlas Lawn and Snow, including but not limited to lawn care, snow removal, fertilization, and seasonal cleanup, for residential clients in the Fort Wayne area.
Standards: All pricing is disclosed during the quoting or scheduling process, and itemized in estimates and invoices. Customers will receive clear information about all expected charges before work begins.
Eligibility: This guarantee is valid for all residential customers receiving a quote or invoice directly from Atlas Lawn and Snow. Services booked through authorized partners or platforms may include separate terms.
Resolution Process: If a customer is charged for an item not previously disclosed in writing, Atlas Lawn and Snow will remove the charge or provide a written explanation. Disputes must be submitted within 7 business days of receiving the invoice.
Exclusions: This guarantee does not cover:
Customer-requested additions made on-site after quote approval
Additional work requested mid-service not included in the original scope
Unexpected conditions disclosed in advance (e.g., overgrown lawns, obstructed access)
Customer Responsibilities: Customers should carefully review their estimate before approving service. Questions about unclear line items should be raised before work begins.
Limitations: Atlas Lawn and Snow is not responsible for costs associated with third-party billing errors, bank processing fees, or changes initiated by the customer after service begins. This guarantee applies only to services billed directly by Atlas Lawn and Snow.
