Terms and Conditions for Rain Delays Notified Promptly
Scope: This guarantee applies to all scheduled lawn mowing and seasonal yard services provided by Atlas Lawn and Snow within Fort Wayne and surrounding areas.
Standards: Our operations team monitors weather forecasts daily. If inclement weather prevents safe or effective service, customers are notified of delays via text, phone, or email within 12 hours of the scheduled appointment.
Eligibility: Applies to all active service plan customers. Customers must have valid contact details on file to receive notifications.
Resolution Process: If you do not receive notice of a weather-related delay before your scheduled service, you may contact us to request expedited rescheduling. Missed communications will be reviewed, and our team will prioritize rescheduling within 3 business days.
Exclusions: Does not apply to sudden or unpredictable weather changes (e.g., pop-up storms). Notification timelines may vary based on service volume and weather impact.
Customer Responsibilities: Customers must maintain up-to-date contact information and ensure safe access to their property after storms or rainfall.
Limitations: This guarantee ensures communication, not weather immunity. While we’ll always keep you in the loop, weather delays may still affect normal scheduling.
