Terms and Conditions for Reliable Scheduling and Communication Guarantee
Scope: This guarantee applies to all services provided by Atlas Lawn and Snow, including mowing, fertilization, seasonal cleanups, and snow removal for residential properties.
Standards: Customers will be notified at least 12 hours in advance if weather or other conditions prevent service. Our team uses scheduling software to keep visits consistent and customers informed.
Eligibility: This guarantee applies to customers who have booked a recurring or one-time service directly with Atlas Lawn and Snow and have a valid contact method (text or email) on file.
Resolution Process: If we fail to show up on your scheduled day and fail to notify you in advance, you are eligible for our “Show Up or It’s Free” Guarantee, and your next comparable service will be free of charge.
Exclusions: This guarantee does not cover:
Changes initiated by the customer less than 24 hours prior
Delays caused by restricted access, unsafe conditions, or incorrect contact info
Acts of God or emergency events that prevent service entirely
Customer Responsibilities: Customers must:
Keep their contact information up to date
Ensure gates are unlocked and pets are secured
Notify us of any scheduling conflicts 24 hours in advance
Limitations: This guarantee is limited to scheduling and communication failures by Atlas Lawn and Snow. It does not apply to third-party platforms or subcontractors not managed directly by us.
Let us know when you’re ready for the next guarantee.
